SMALLTOX SUPPORT

Support is provided by the Smalltox AMOA team.

In addition to analysis and project management tasks, the AMOA department (Assistance à Maîtrise d’ouvrage Assurance et Informatique)

Daily support for a variety of partner teams
  • The insurance project teams of product designers who are responsible for monitoring and developing products distributed via the Smalltox software package.
  • Management teams, who use the tool on a daily basis for contract administration tasks
  • The accounting teams who manage contributions and reporting
  • Teams from risk carriers, insurance companies, mutual insurers and provident institutions
    • Co-designers
    • Actuaries in charge of pricing
    • Audit teams.
Reachable support
  • By email
  • By landline and cell phone
A wide variety of tasks
  • Design and update user procedures (known as rapido sheets in our jargon) for each management center
  • Receiving questions and feedback from users
    • Immediately for blocking and urgent requests
    • Within 48 hours for other requests.
  • Communication on operational news from the insurance application :
    • Service interruptions
    • The need to upgrade webservice calls
    • Change of procedures
    • Necessity of non-regression recipes by the user in case of evolution.
  • Training of trainers and level 1 support staff in the use of the insurance management tool.
  • Analysis of specific customer cases with partners to determine the best course of action for policyholders in exceptional situations.
  • Advice and support for product designers in their efforts to monitor their product range.
  • Follow-up on pricing changes, reminders of upcoming deadlines for partners (product updates due at the end of the year, etc.).

They trust us

References